Frequently Asked Questions
1. How long do I have to sign up for?
There is NO long term commitment with our system. You’re only required to keep the system for 1 month. After that you can send it back any time for any reason and there is NO cancellation penalty.
2. Will the monthly rate ever go up?
Absolutely NOT! With us, your price of $29.95 is locked in forever. You could have it 20 years and it will never increase!
3. How much is it to protect a 2nd person in the home?
We are having a special offer right now, offering a 2nd button for a onetime charge of $30.00 and no additional cost to protect the 2nd person in the home.
4. Is the button waterproof?
YES, the button is 100% waterproof. It can be worn in the shower or tub. This is very important because a majority of our falls occur in the slippery bathroom.
5. What is the range/distance the button will work from the base unit?
Up to 600 feet away, that’s the length of 2 football fields. It’s designed for our clients who have VERY large backyards.
6. Is the equipment hard to install or set up?
No, it’s very easy. In fact, most of our clients do it themselves. It’s like plugging in an answering machine. It simply plugs into the phone jack in the wall and the power outlet. If you have any trouble at all, you’ll call our customer service number (which comes with the system) and we’ll walk you through it.
7. Can I take the system with me if I move, or go to my winter home (or 2nd residence)?
YES, many of our clients move or have duel residences so it’s quite common. You just bring the system with you. When you get to the new residence, you’ll let us know the new address and phone number and we’ll get everything switched over immediately.
8. How will emergency personnel gain access into my home?
There are a few options to gain access to the home. 1st option is to hide a key outside the house. You will give us the location of the key to keep on file and our monitoring station would dispatch the location of the key to emergency personnel. 2nd option would be a lockbox, like the home realtors use. It hangs around the front door and secures a key inside of it protected by a 4 digit combination. We would keep that code on file and dispatch the code to emergency personnel as well. A 3rd option would give a key to a neighbor or someone close by who we could call in an emergency. A last resort would be having the paramedics bypass the lock to gain access into your home.
9. Will the operator be able to hear me anywhere in my home?
The system is designed to cover a person’s voice throughout 2500-3000 square feet. It’s made to cover a large 2 story home with a basement. The speaker amplifies up to 20 times a normal speaker telephone.
10. If I am outside, will the operator hear me?
No, most likely not. But remember, if in any scenario the operator cannot hear you, they don’t take any chances. The care specialist will send the paramedics to your home and begin calling your emergency list of family and friends to let them know an emergency has taken place. If you would like a different protocol set, we can do that for you.
11. What kind of personal information is kept on file?
You will fill out a form that comes with the system. We keep medications, medical history, doctor information, hospital preference, and additional information that might be good to know in an emergency.
12. Does the system work with VOIP or cable phones?
YES, our system is actually one of the only ones in the country that will work with VOIP or cable phones. It’s actually one of the questions we ask while taking your order. We will program the system to work with VOIP or cable phone before we send it out to you.